To ensure that your questions are answered as quickly as possible, we have set up our customer service area to be quick and easy. Please click on the question below that relates to you.
Our commitment to you is to reply within 24 hours or less during business hours. We respond to email enquiries 5 days per week 8am to 5pm. Our goal is to make your shopping experience convenient and pleasurable. We make every effort to prepare your order as quickly as possible. We will notify you by email of any issues or delay and you will receive an email notification of shipping typically 3-4 business days after we receive your order. Once we email that your order has shipped - how fast you receive your order will depend only on your location and the shipping service being used.
Natural Health Trust is about service. Our company ships 25,000+ customers every month from 8 locations within the USA. We are a family owned business with more than 12 years experience of serving customers and we continue to expand due to word-of-mouth referral by our customers. If you like what we do - please let others know!
Making a purchase is as easy as 1, 2, 3. Simply select your item/s and complete the one page checkout. We support secure payment by VISA, Mastercard, Discover, and PayPal. After check out, you will receive an email within a few seconds to confirm the receipt of your order.
Once your order has been shipped, we will email you with a second email to confirm tracking.
Your order arrives conveniently at your door.
Ordering with a Credit Card
We offer secure credit card transaction from Visa, MasterCard, and Discover/Novus. The order will be itemized as "MYHEALTH 978-635-**** MA" on your credit card bill. Your credit card number is not stored within our system. We also do not print your credit card details in any email confirmation communications.
Ordering with PayPal
We accept payment by PayPal. Your order will be listed as "PAYPAL *NATURALHEA". for all PayPal transactions via www.naturalhealthtrust.com.
We want to make sure you are completely satisfied with our service to you and aim to provide only the best quality products. Your satisfaction with the quality of the product is totally guaranteed for 3 months from purchase. If you are not completely satisfied with the quality of the item, simply follow our procedures for Easy Returns .
Most web-sites promise on-line security and peace of mind. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information can not be intercepted or decoded. naturalhealthtrust.com uses 256-bit encryption security. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual. The Natural Health Trust site has been engineered to provide a high degree of privacy assurance.
We recognize that sometimes a product needs to be returned and we provide a hassle free means to return any order and receive a payment refund or replacment. A full refund is available for any item returned unopened and in saleable condition. You may return an item for any reason for up to 30 days from purchase. (Perishable items are temperature and date sensitive and cannot be returned - except for quality reasons).
We aim to make returning as easy and efficient as possible. Just drop by with the item/s and our customer support representative will give you a receipt for the returned item/s. We will contact you by email to confirm the details of the cash refund to your original payment method.
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will refund your order without cost to you. We do NOT back order, at this time.
We make every effort to keep you informed of the status of your order. Our system enables you to easily contact us with any order specific inquiries to ensure we offer you exceptional customer service both before and after purchase. The sequence of standard emails are:
1. ORDER CONFIRMED. You will receive an email indicating that your order has been authorized and that we are now able to process the order. For automated credit card payment and PayPal, order confirmation may sometimes take only seconds.
2. ORDER READY. Indicates that the items that you have ordered have been prepared for PICK UP from the store.
You can cancel your order at anytime without cost -just email us the request. You will receive an ORDER CANCELLED email and full refund. If for some reason we are unable to supply part or all of your order we will email you to either fully or partially refund the order. For example, if you ordered ten of a particular item, but only eight were in stock. We would notify you when the eight are ready and provide a refund for the other two units.
You can view both email details and status of all current and past orders by logging in and choosing Previous Orders from your Personal Account Menu. All questions and communications about your order should be emailed to us. This helps us to answer your query more quickly.
When Will I Receive My Order?
Orders typically take 3-4 business days plus the time for in-transit shipping. For an example, say that you ordered at 7pm on Sunday. Your order will be processed the following day (Monday). It will then take 3-4 business days to be assembled and delivered to our store. You will receive an email on the evening your order is shipped (Wednesday/Thursday).
Reordering is a both quick and easy. Simply log in to your account information at Personal Account Menu, click on "View Previous Order", click on "Reorder" for the order of interest and your previous order will be duplicated in your shopping cart. You can either add or delete items from the cart. Check out using your existing shipping and billing address. You will have to re-enter your credit card or other payment method.(If you wish you can combine payment with reward points from previous purchases.
Try it and you will be surprised how easy reordering is!